Thank you for shopping at LUXENSO.shop, owned and operated by LUXENSO LLC.
Your satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns

Eligibility Window

You may request a return within 30 days of receiving your order.

Return Conditions

To qualify for a return, the item must be:

  • Unused and in the same condition you received it
  • In its original packaging (if applicable)
  • Free from signs of wear, damage, or alteration

Non-Returnable Items

We cannot accept returns on:

  • Used or damaged products
  • Items without original packaging
  • Final sale or clearance items
  • Gift cards

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
For approved returns, we will provide return instructions via email.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged or is not what you ordered, please contact us within 7 days of delivery with:

  • Your order number
  • Description of the issue
  • Photo or video evidence of the damage/defect

We will replace the item at no additional cost or offer a full refund.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of the refund.

Approved Refunds

  • Refunds are issued to the original payment method.
  • Please allow 5–10 business days for processing after approval.

Rejected Refunds

If an item is returned used, damaged, or without original packaging, we may deny the refund.

4. Exchanges

We offer exchanges for defective, damaged, or incorrect products.
If you need to exchange an item, contact us at business@luxenso.shop.

5. Order Cancellations

Orders may be canceled within 12 hours of purchase.
After this window, the order may already be processed or shipped.

If the order has shipped, you may follow our return process once it arrives.

6. Late or Missing Refunds

If you haven’t received a refund:

  • First check your bank or credit card account
  • Contact your bank or card provider
    If you still need assistance, email us at business@luxenso.shop

7. Contact Us

If you have questions about our Return & Refund Policy, please reach out:

LUXENSO LLC
📍 2801 Sudderth Dr D, Ruidoso, New Mexico 88345, USA
📧 business@luxenso.shop
📞 505-836-6392