1. Free Shipping on All Orders

We proudly offer FREE shipping on all orders within the United States—no minimum purchase required.

2. Processing Time

All orders are processed within 1–3 business days.
Once your order is processed, it will be shipped immediately.

Note:

• Orders are not processed or shipped on weekends or holidays.
• During high-volume periods, processing may take an extra 1–2 days.

3. Shipping & Delivery Time

Estimated delivery time within the United States:
3–7 business days

Delivery times may vary depending on your location and carrier conditions.

4. Tracking Information

Once your order ships, you will receive an email with your:
✔ Tracking number
✔ Carrier details
✔ Link to track your package

Please allow 24–48 hours for the tracking information to update.

5. Delayed or Lost Packages

We are not responsible for shipping delays caused by the carrier, weather conditions, or incorrect addresses entered at checkout.

If your package appears lost or significantly delayed:

• Contact us at business@luxenso.shop
• We will assist in locating or replacing the order.

6. Incorrect or Incomplete Addresses

Please ensure your shipping address is correct when placing your order.

If the carrier cannot deliver due to an incorrect address:

• The customer is responsible for re-shipping fees
• A replacement will only be sent after the returned package is received

7. Damaged Packages

If your order arrives damaged, please contact us within 7 days with:

• Your order number
• Photos/videos of the damage

We will send a replacement at no extra cost.

8. International Shipping

At this time, we only ship within the United States.
International shipping will be added in the future.

9. Contact Us

If you have any questions about your shipment, please contact us:

LUXENSO LLC
📧 Email: business@luxenso.shop
📞 Phone: 505-836-6392
📍 Address: 2801 Sudderth Dr D, Ruidoso, New Mexico 88345, USA